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The Titan 6

Categories of problems:

PR problem-- 8:00am card walker gives opening dedication speech to 250 "first family" ****have spray tents like they do at NASCAR events** thousands of guests left in sweltering parking lot continuous malfunction of rides and other equipment throughout the day ****switch ibm's out with macs** guests wanted refunds due to long lines and constant breakdowns walking distances too long - epcot and lake
 * adjust lines and food areas, hire more staff if needed**
 * offer discounts/free passes**
 * **put in trams, trains, sky ride like the KC Zoo Rent strollers. **

Cast problem-- Due to space limitations, only "first family" (250 guests) were allowed inside the park to see the dedication ceremony

200 guests were evacuated due a wheel on the spaceship that malfunctioned 2,000 people had to be removed from Universe of Energy because a car suddenly stopped More people attended than they were prepared for---only estimates, but probably 25,000

Solutions: Plan for lots of people and pre-sell tickets. Limit the amount of people to attend. Have plans for malfunctions and run through them. Run drills for evacuations and know what to say and how to communicate within the network.

Technical problem-- Every peformance at the American Adventure was different, because its computer system was not yet fully integrated, forcing Imagineers to stand under the stage and physically operate parts of the show.

Narration was garbled; other times it played too fast or was totally inaudible. In the World of Motion, the cars kept stopping and restarting. The down escalator quit working at the Imagination pavilion.

Later in the morning, about 2,000 people were emptied fom the Universe of Energy when a car suddenly stopped. The car was repaired, but the show halted again a moment later when one of the attraction's twelve movie projectors broke down.

Ninety minutes after the gates opened, a wheel in one of the cars on Spaceship Earth missed a cam and shut the attraction down.

Circle Vision went down

Food problem-- Crowds swarmed every eatery Several restaurants ran out of food Lines grew up to 30 minutes Ale at the English pub ran out Customers had to wait 45 minutes for a pastry at the French bakery Restaurants stopped taking reservations because the high volume of people.