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WeAreNewbies

Public Relations:


 * patrons were not notified of the special event happening at the park
 * the information should have been in newspapers, staff at the park's entrance could have told patrons of the event before entering
 * patrons were not given information about the dedication (limited number of invites) and (alternative viewings was not provided)
 * broadcast event over all park screens
 * there was no back-up plan to deal with such an event (no plan B)
 * have one
 * there was no compensation made to the patrons considering their exhaustion, frustration and cost
 * free passes to patrons, reduced ticket price on next visit, etc.

Human Relations


 * there were not enough staff to deal with the large number of patrons at the park
 * should have had more employees there or on call.
 * there was no attendance cap placed on the park so staff were not prepared
 * demographic information could have helped predict number of patrons

Food service
 * Not enough food
 * storage supply (suppliers on call) and make sure there is plenty of cheese available (it seems to be a favorite of people around the world)
 * Too few restaurants
 * have kiosks and walking vendors available to provide more eateries
 * Limited space in restaurants
 * additional seating available from other venues or attractions

Time
 * Wait time (includes rides, restaurants, and entrance to the park)
 * Wait lines grew to 30 minutes

Mechanical Issues:
 * 200 guests were evacuated from the parks signature attraction for 2 hours
 * 2000 guests were emptied from the Universe of Energy, it was fixed and then it broke down again
 * The down escalor quit at the Imagination pavilion
 * The American Adventure performance struggled because the computer system was not yet fully integrated